الوصف الوظيفي
Serves as an experienced resource in multiple areas to include but not limited: HRIS, compensation, benefits, recruiting, payroll and training and development. Ensures that the Employee Service Center (ESC) ticketing system is functioning on a daily basis and monitors that all transactions are addressed within the specified time period. Assists in the evaluation of complex problems that generated within the ESC, evaluates, and recommends solutions. Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction. Creates and streamlines reports and processes. Prepares required reports for benefits, COBRA, OSHA, EEO, AA, and headcount reports. Able to create custom reports for special projects. Conducts domestic and international new employee orientation and may assist with separation process/exit interviews. Conducts HR trend analysis and reporting activities to identify opportunities and recommend solutions. Develops and implements procedures, including communication plans, new employee orientation, and training programs. Ensures prompt response and resolution to employee questions by monitoring response time of others to incoming questions. Identifies frequently asked questions and provides recommendations for how information should be communicated to staff. Identifies and solves holistic business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy. Trains staff and management on use of HR communication and analytical tools. Manages continuous improvement initiative and always looking for ways to streamline or improve user experience. May investigate and resolve routine employee relations issues. Serves as a backup to Manager and HR ESC team members; represents HR ESC at meetings. Ability to handle oral and written communications independently. Able to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public. Demonstrates ability to assume sole and independent responsibility for various assigned projects. Works on assignments that are typical for an HR administrative office setting. May work on special and ad-hoc projects, if needed. Has ability to recognize and suggest improvement for situations that deviate from accepted practice; seeks managerial advice prior to taking action. Errors may seriously impact other team members or departmental function and ability to meet deadlines. Typically 7+ years of experience providing full range of HR administrative support in an office setting. Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and HRIS / Payroll systems. Prior work experience in a non-governmental organization (NGO) helpful. FHI 360 is an whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. FHI 360 is a global organization that mobilizes research, resources and relationships so people everywhere have access to the opportunities they need to lead full and healthy lives. To learn more, visit fhi360.org.
FHI 360 is an whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
FHI 360 fosters the strength and health of its workforce through a , professional development and policies and programs that support a healthy work/life balance.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org .
