Customer Support Specialist

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

We are seeking a Customer Support Specialist to provide proactive, hands-on support to customers and Field Service Engineers. This role manages orders, including spare parts and equipment, throughout the entire order-to-cash process, from order entry to invoicing. You will keep customers informed on delivery status while coordinating internal teams and processes to ensure timely, accurate, and successful order fulfillment.

Key Responsibilities:

• Manage the full order-to-cash process for complex orders, from acceptance to invoicing.
• Oversee order fulfillment, procurement of equipment and parts, technical coordination, cost monitoring, warehousing, shipping, and invoicing.
• Serve as main contact for customers, providing updates on order status and delivery timelines.
• Handle purchasing, supplier documentation, and international trade logistics (export/import, customs).
• Track backlog and work-in-progress; manage customer and supplier claims.
• Coordinate with the factory and company headquarters.
• Schedule deliveries and send shipment notifications.
• Assist with payment follow-ups and reminders.

What you know:

• Bachelor’s degree in business administration, Supply Chain, Logistics, Engineering, or a related field (or equivalent practical experience).
• Experience handling complex and technical orders (e.g., spare parts, equipment, field services)
• Experience with international trade processes, including export/import logistics and customs clearance
• Fluency in Turkish, good knowledge of English
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Proactive and solution-oriented mindset.

What’s In It For You:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things, every day.

Our commitment to integrity

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.