About us:
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest-rated, most-reviewed, largest and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
About the Role:
As an Account Management Intern at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
Key Responsibilities
Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
Upsell and x-sell: increase client revenue and enhance client satisfaction by providing personalised recommendations.
Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.
Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.
Skills, Knowledge & Expertise
Education: Fresh graduate in business administration, Finance, Economics, or a related field.
Language: Bi-lingual Arabic and English speakers are required.
Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.
Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.
Job Benefits
- An amazing opportunity to learn from the best minds in the business.
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you!
