Assistant Executive - Investor relations

Job Purpose

The job holder will be responsible for supporting the Investor Relations team, ensuring that all requests, inquiries, and complaints are addressed promptly and efficiently, while maintaining high standards of service and communication.

Key Accountabilities: Specify the output required from the job. Identify 8-10 key accountabilities

• Serve as the primary point of contact for investor queries, offering professional assistance and information as needed. Provide assistance and follow-up on end-to-end resolution of the investor issue with the guidance of manager in order to provide a high standard of customer service which lead to customer satisfaction. 

• Provide support to the team members with regard to requests for landform post sales related to value added services which include Additional Gross Floor Area (AGFA), Land Use Change (LUC), Additional Heights (AH), Merger and Demerger, and other related requests.

• Assist the team and coordinate with internal stakeholders to secure all the approvals pertaining to all the Value-Added Services requests in line with the DOA matrix.

• Ensure all the approvals are obtained from all stakeholders in alignment to the DOA (Delegation of Authority) matrix.

• Maintain an up-to-date repository of essential records, reports, and communication for easy reference. Efficiently manage and organize departmental documents, ensuring accuracy and accessibility.

• Maintain comprehensive and organized logs of investor interactions, inquiries, and resolutions.

• Capture and track relevant information to facilitate efficient follow-ups and enhance customer satisfaction.

• Compile relevant investor data and statistics, such as buying habits, preferences, trends etc. in order to assist the development of good relations and complaint free environment.

• Responsible for large amounts of correspondence and calls, identifying and assessing investors’ needs to achieve high level of satisfaction.

• Provide accurate, valid and complete information by using the right methods/tools, with the ability to review contractual agreements and articulate the terms and obligations to all stakeholders.

• Keep records of investor interactions, process investor accounts and file documents whilst having the confidentiality and governance frameworks as per internal policies.

• Generate timely and accurate reports for senior management, highlighting achievements and areas for improvement. Preparing a weekly report as an update to the management.

• Follow communication procedures, guidelines and policies and go the extra mile to engage investors ensuring excellent service standards.

Attend to all value-added service requests from initiation stage to completion.