Assistant Front Office Manager

ASSISTANT FRONT OFFICE MANAGER (GERMAN SPEAKING) - DUBAI, UAE

We have been retained by an International Hotel Brand that is looing to strengthen their team by adding a German Speaking Assistant Front Office Manager. The successful applicant will support the Front Office Manager by overseeing daily front desk operations, ensuring exceptional guest service, managing staff schedules and training, handling guest issues, and controlling front office financials, acting as the primary leader in the manager's absence to maintain high hospitality standards and smooth operations.

This role requires a German Speaker.

Role Brief:

• Oversee check-ins/outs, handle complaints, provide personalized service, and ensure guest satisfaction
• Train, guide, schedule, and supervise front desk agents, ensuring professional appearance and performance
• Monitor daily activities, manage room inventory, reservations, key control, and maintain cleanliness.
• Supervise billing, cash handling, audit procedures, and assist with budgeting.
• Analyze reports, forecast occupancy, and communicate with other hotel departments.
• Step in for the Front Office Manager, making decisions and resolving issues.

What we are looking for:

• Fluent German speaker
• Excellent communication, leadership, and problem-solving skills.
• Strong organizational, planning, and attention-to-detail abilities.