Assistant Manager, Sales
(14139)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
• Ensure that you fully understand the business strategy and positioning of the RARE Finds brand and can effectively articulate this positioning in the marketplace. This is the responsibility of ALL sales and marketing professionals, regardless of their responsibility level.
• Support the Sales and Marketing team in maximizing the hotel's revenue and achieving resort goals and KPIs.
• Rare Finds is a collection that brings to the forefront the essence of a place. Joining people together through authentic and soulful experiences, their proximity to rich cultures offers distinctly humbling journeys of incredible discovery.
• Managed client relationships, assisted with sales activities, and coordinated with internal departments to ensure a high level of service.
Key Duties and Responsibilities
• Assist the Sales Manager in developing and implementing sales strategies to meet revenue goals.
• Conduct market research to identify potential clients and new business opportunities.
• Prepare sales proposals, contracts, and presentations for prospective clients.
• Presents the key differentiators of the resort to partners through Sales Visits, 1 day per week minimum, Tuesdays and/ or Wednesdays, and ensure their understanding of the value of the products and through Sales presentations/webinars, site inspections of the resort and FAM trips.
• Drive DMC and Tour Operating Contracting as per approved pricing with an up-to-date track record/ list of contracted partners
• Maintains an awareness of competitor activity, developments, and best practices and shares information with the team accordingly.
• Keeps up to date with the economic situation monitors trends within the designated markets and industries and shares this information with the team accordingly.
• Takes a proactive approach to sales, anticipating potential opportunities and developing new opportunities.
• Develop strategic plans with the Kerzner RSOs for specified region assigned and market sector and detailed account development plans for each key account.
• Retains, expands, and grows revenue from designated geographic territories and market sectors.
• Communicate relevant promotions, tactical, availability calendar and stop sales as and when needed.
• International Business Travel & Sales Events/client visits as and when required.
• KPIs are built on daily sales activities and the ability to build long-term, value-based customer relationships that enable the achievement of hotel sales objectives.
• Conducts an appropriate number of proactive sales activities (including appointments, site inspections, sales trips, trade shows, fam trips, client entertaining including entertainment, overseas road shows and events) and ensures that this is recorded appropriately in Salesforce.
• Develops and maintains detailed knowledge of all aspects of the hotel to sell effectively and ensures that the client has accurate and adequate information to be able to confirm the business.
• Oversees the hotel’s relevant sections of the sales database (Opera Sales & Catering) in alignment with designated market sectors and territories ensuring data maintenance and tracking is adhered to.
• Effectively manage communication between the Sales and Reservation team, front office, and operations teams in relation to FIT Leisure.
• Manages and develops relationships with key internal and external stakeholders.
• Responsible for the co-planning, development, and day-to-day management of assigned accounts and partners about FIT Leisure.
• Resolves guests’ issues that arise from the sales process and brings issues to the attention of leadership as appropriate. This mainly includes feedback from international tour operators and local DMC businesses with relevant market reports.
• In charge of local DMC, any business related to conferences, groups, and events should be passed on to the Event Sales department to handle.
• Conducts surveys of local/competitor markets for designated territories and market sectors making recommendations, and ensuring we remain competitive.
• Partners with the leadership team to understand the business needs and develop a relevant sales plan to support strategic objectives (during weekly strategy meetings).
• Leads by example and as and when required may be asked to mentor junior members of the team.
• Tracks key business indicators to determine the effectiveness of current systems and processes and identifies areas for improvement.
• Assists in planning and ensuring delivery of sales plans for which you are responsible.
• Collects customer/partner data from own customers and support team in collecting theirs.
• Ensures all customer/partner data is collated and summarized in useable format.
• Delivers and facilitates the team to deliver the Brand message to customers.
• Uses data accurately to guide sales activity including cost/benefit, cost of sale, and ROI analysis.
• Achieves hotel revenue, and room night goals in the leisure market segments as laid down in the Commercial Plan
• KPI Targets to be met with Sales Force entries monthly basis.
• Effectively oversee the LPO and invoicing process with the purchasing and finance team when required – from initial request to final reporting communicated by a monthly budget report and tracking with the assistance of the Sales and Marketing Coordinator
• Ensure the appropriate internal authorizations are completed and up to date with Audit standards on a timely basis and efficiently.
• Ensure that all incoming and outgoing booking/sales requests are attended to and handled as per the hotel standards and procedures.
• Execute Relevant SOPs Related to S&M
• Take initiative to drive motivation levels of the team.
• Team Conflict Management
• Oversee control of Sales financial and audit procedures.
• Handles guest complaints and disputes following the instant pacification procedures.
• Utilizes all available on-the-job training tools for employees.
• Ensure support of achievement of Quality tools and yield Management performance within the Sales team.
• Ensure and perform a proper use of all the equipment and property management system, to have a comprehensive knowledge of software
• Leading by demonstrating keen personal interest and experience in Luxury, lifestyle & Industry trends
• KPI Goals set for Resort Budget
• Achieve budgeted business resort segment goals as a milestone to achieve the Vision 2025
• Deliver the Global Sales Strategies as reflected in the Commercial Plan
• Salesforce entries (Contacts, Accounts, Activities) are managed to data entry standards and all activities are entered into the system.
Experience & Educational Requirements
• Minimum University Degree Hospitality
• Speaking an additional European language such as German is essential, as well as possessing good spoken and written English
• Sales & Negotiation Training
• Sales Force Training
• Opera Sales and Catering Training
• Min. 3 years in Sales in a luxury 5-star hotel Working at a Manager level within the European leisure market.
• In-depth knowledge of the UAE market and a Strong background in the leisure and travel trade market
• Segment knowledge and skills including principled negotiation, contracting, and service-level agreements.
• Middle East Experience
• Basic level - Microsoft Office applications
• High level of written and verbal business English
• Proven results in a Sales role
• Experience with Data analysis and interpretation
• Demonstrated successful account management.
• Strong orientation towards customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment.
• Presentation skills
• Initiative and Commitment to Achieve
• Customer service oriented
• Attention to detail.
• Problem Solving and Decision Making
• Influence & Negotiation
• Ability to prioritize tasks.
• Problem-solving and decision-making.
• Leadership skills
• Effective Communication
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.