Candidate Experience Manager

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as HR Project Manager - Candidate Experience and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As HR Project Manager - Candidate Experience, you will be responsible for enhancing the candidate journey across the recruitment lifecycle by tailoring experiences to specific candidate segments and ensuring alignment with the Group Employer Value Proposition. You will map and analyse key candidate touchpoints, identify potential pain points, and drive continuous improvement in collaboration with internal stakeholders, including Corporate Communications, Marketing and Branding (CCMB), recruiters, and the Onboarding team.

In this role, you will:

• Provide recruiters and hiring managers with customisable templates and guidelines to promote vacancies on LinkedIn. Establish governance and performance tracking for recruiter-generated content, and strengthen employee advocacy by delivering personal branding guidance and fostering a community of recruiter-brand ambassadors.
• Continuously monitor global trends and emerging best practices in talent acquisition, introducing innovative approaches to enhance candidate experience and recruitment outcomes. Regularly assess sourcing platforms and application processes, translating insights into actionable improvements.
• Monitor and analyse key candidate experience metrics, including Candidate Net Promoter Score (cNPS), application drop-off rates, and feedback from new joiners, to identify opportunities for improvement. Act as the primary point of contact for the CCMB Digital Product team, supporting the design, development, and ongoing optimisation of digital candidate journeys.
• Represent the voice of the candidate across recruitment processes and forums, ensuring that experiences across sourcing, selection, and onboarding are seamless, inclusive, and aligned with best practice. Leverage recruitment systems and platforms (e.g., LinkedIn Recruiter, Masar, HireVue, CRM) in coordination with relevant owners to support operational improvements.
• Lead the preparation of quarterly and annual candidate experience briefs, consolidating input from recruiters, onboarding, and employer branding teams. Ensure briefs are insight-driven and shared in a timely manner with CCMB to guide enhancements across candidate touchpoints.
• Partner with Recruitment Managers to identify and activate the most effective job boards for each target audience (e.g., Indeed, AviationCV, Hosco). Work with CCMB to build engaging employer profiles and deliver tailored content. Monitor and analyse job board performance, providing actionable insights to maximise ROI.
• Train, coach, and empower recruiters in the effective use of sourcing tools (e.g., LinkedIn Recruiter, LinkedIn Talent Insights, CRM). Develop guides, resources, and toolkits to support personalised candidate engagement strategies and foster knowledge sharing across the team.

To be considered for the role, you must meet the below requirements:

• A Bachelor’s degree or equivalent in Human Resources, Marketing, or a related field.
• A minimum of 8 years’ experience in Human Resources, ideally with knowledge of Recruitment and Selection processes.
• Experience driving and delivering change or transformation projects within an HR function.

You will have an edge if you have:

• Strong knowledge of digital recruitment platforms (CRM), tools, and database technologies for global candidate attraction, assessment, and selection.
• The ability to introduce innovative, insight-driven approaches that enhance sourcing strategies and overall candidate experience.
• Experience analysing data, with the ability to translate insights into clear, actionable recommendations.
• Excellent collaboration and networking skills, with the ability to build trusted relationships and wide professional networks.
• Proven capability to engage effectively with candidates, employees, and business leaders to strengthen the employer brand.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers