Chief System Analyst - IT Infrastructure & Services

1.JOB PURPOSE

Responsible for analyzing data related to the planning, design, and implementation of IT infrastructure to ensure high availability, performance, security, and scalability. Working with multidisciplinary teams to ensure that technology solutions align with business needs and the IT infrastructure strategy, ensuring the infrastructure supports current operations and is capable of future growth and innovation

2.KEY RESULTS ACCOUNTABILITIES

Evaluate and analyze emerging technology data and propose improvements to enhance performance and reliability

Analyze data, design, and optimize IT infrastructure solutions, including data centers, networks, servers, and cloud computing platforms

Develop and analyze capacity planning, performance optimization, and disaster recovery processes

Analyze systems data to identify the root causes of complex infrastructure issues

Collaborate with application and operations teams to ensure efficient infrastructure support and analysis for enterprise applications

Prepare analytical reports, technical documentation, and infrastructure architectural blueprints

Develop and review industry-wide infrastructure standards, policies, and roadmaps

Evaluate, analyze, and integrate on-premises and cloud infrastructure environments (such as Azure/VMware)

Coordinate with cybersecurity teams to ensure compliance with security policies

Oversee infrastructure-related projects and ensure their timely delivery and alignment with strategic objectives

Preparing budgets and cost optimization activities related to IT infrastructure

Adherence to RTA's approved service management frameworks and global technical operations management systems, such as ITIL, for IT services management

Communicating with suppliers and service providers to manage contracts and evaluate solutions

Monitoring and reporting performance indicators (KPIs) and service level agreements (SLAs)

Performing other duties and responsibilities related to the job and as assigned

Adherence to all policies and procedures manuals related to information security and protection at RTA

Technical Competencies

Cloud infrastructure design and operation (Azure, AWS, or GCP). Virtualization platforms (VMware vSphere, Hyper-V). Networking (TCP/IP, routing, switching, firewalls). Storage systems (SAN/NAS) and backup solutions. Infrastructure automation tools (such as Terraform, Ansible, PowerShell). Monitoring tools (such as SolarWinds, Nagios, Azure Monitor). Disaster recovery and business continuity planning

Education

Bachelor's degree in information technology engineering, computer science, or a related field from an accredited university (master's degree preferred). Professional certifications such as: Azure Solutions Architect, VMware VCP/VCAP, Cisco CCNP/CCIE, or equivalent. 5 years in IT systems analysis