Client Engagement Manager

Main Responsibilities – How You Build Lifelong Advocates

• Be the single point of trust for your named accounts: daily check-ins, quarterly business reviews, and surprise-and-delight moments.
  
• Map stakeholder ecosystems, uncover hidden decision-makers, and orchestrate multi-threaded relationships.
  
• Proactively spot renewal risks 90 days out and turn them into expansion conversations.
  
• Co-create success plans with every key account, tying IFZA solutions to their KPIs.
  
• Host VIP on-site experiences, private webinars, and exclusive partner events.
  
• Drive 80 % of your revenue from existing accounts through upsell, cross-sell, and referral engines.
  
• Generate net-new logos only via warm introductions from your happy clients.
  
• Conduct “Voice of the Customer” interviews and convert insights into product roadmap wins.
  
• Own the full renewal cycle: forecasting, pricing negotiations, contract signatures.
  
• Live in the CRM: every coffee, call, and commitment logged within 60 minutes.
  
• Present account health scorecards in monthly leadership reviews.
  
• Travel domestically and internationally to “high-touch” your top 20 accounts.
  
• Mentor junior reps on the art of relationship-led selling.
  
• Perform other duties assigned by Management.
  

Qualifications & Skills

• Full English fluency (additional languages = instant superpower).
  
• Intermediate MS Office + advanced CRM mastery (we use Salesforce).
  
• World-class listener, storyteller, and executive presence.
  
• Valid UAE driver’s license + own car.
  
• Infectious optimism and genuine curiosity about people.
  

Experience – Proof You’ve Done This Before

• 3+ years as a named-account owner who consistently grew book-of-business YoY.
  
• Documented 120 %+ quota attainment in a relationship-heavy sales role.
  
• Experience running QBRs that clients ask to put on their calendar.
  
• Tertiary qualification OR equivalent street-smart success in B2B/B2C services.
  
• Bonus: Free-zone, immigration, or business-setup industry knowledge.
  

• 24 Annual Leave days (plus 1 day extra for your birthday!)
  
• Annual Flight Allowance to your home country
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Commission scheme (in relevant departments)
  
• Opportunities to learn, develop and grow with the organization