Client Experience Agent - Reception

Job Overview

The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.

Main Responsibilities

• Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
  
• Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level
  
• Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients
  
• Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
  
• Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
  
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
  
• Preparing, coordinating, and tracking both internal and external document shipments
  
• Maintaining professional image and high standards of grooming
  
• Building and maintaining effective working relationships whilst promoting the company culture and values
  
• Performing other job-related duties as assigned by Management
  

• Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
  
• Excellent communication and interpersonal skills, knowledge of telephone etiquette
  
• Customer focus and adaptability to different personality types
  
• Excellent active listening and problem-solving skills
  
• Intermediate computer literacy is required e.g., MS Office
  

• International team (over 50 nationalities)
  
• 24 annual leave days
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
• Invitations to participate in various company functions, staff events, and department team building events
  
• Opportunities to learn, develop and grow with the organization
  
• Being part of a motivated team and Moving-Forward-Company-Culture