Commercial Assistant

Location — JAFZA, Dubai, UAE (Office-based)

Job purpose — Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq, Syria, Jordan; secondary: GCC). Ensure accurate order handling, timely deliveries, and clear cross‑functional communication. SAP knowledge is a plus.

Core responsibilities

1. Order management: receive/validate POs, enter orders in ERP/CRM (SAP helpful), track status, prepare pro forma invoices and export paperwork, liaise with warehouse/logistics and freight forwarders.
2. Key-account support: act as primary contact for assigned accounts, follow up on orders/quotations, support account reviews and promotions.
3. Commercial controls: monitor promotional budgets, reconcile month‑end trade promotions and credits, track turnover by country.
4. Reporting & data: maintain customer master, sales trackers and CRM; produce weekly/monthly reports (orders, shipments, revenue vs target, receivables).
5. Cross-functional liaison: coordinate with Finance, Quality, Regulatory, Supply Chain and Head Office; escalate issues as needed.
6. Process & compliance: recommend process improvements, ensure SOP and export compliance, support audits.

KPIs

• Order accuracy (target 98%)
• On‑time shipment confirmations
• Order‑to‑dispatch lead time
• Report timeliness and accuracy
• Days Sales Outstanding (DSO) for assigned accounts
• Promotional budget variance

Requirements

• Education: Bachelors in Business, Commerce, Supply Chain or related.
• Experience: 2–3+ years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.
• Languages: English fluent; Arabic desirable.
• Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.

Skills & competencies

• Customer focus, attention to detail, clear communication, organisation, problem‑solving, teamwork.

Working relationships

• Internal: Sales, Operations, Warehouse, Logistics, Finance, Quality, Head Office.
• External: Distributors, customers, freight forwarders, customs brokers.

Tools

• ERP/CRM (SAP preferred), Excel, Outlook, Power BI, document management systems.