Customer Care Representative (AD)

Functional Roles and Responsibilities

• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.

 • Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor

• Direct the customer to the relevant advisor who will attend to them.

• Call customers to get feedback on their visits to ATM.

• Be part of the Telemarketing activities during campaigns.

• Support the reception in managing the courtesy vehicles.

Job Requirements

• High school Certificate

• 1-2 years relevant experience

• Proficiency in Microsoft Office

• Customer service skills

• Exposure to multicultural environment

• Excellent communication skills in English and Arabic