Customer Service Specalist

The Customer Service Specialist III EIMEA acts as single point of contact for customers for their assigned customer portfolio, ensuring all day to day customer related activities (e.g. order handling, quotations to customer, customer data maintenance, coordination of customer requirements) are dealt with in a courteous, accurate and timely manner, adhering to current business standards. The job holder maintains and increase customer loyalty, by building relationships.

Job Description

PRIMARY DUTIES

• Accurately process customer purchase orders in the ERP system.
• Provide timely updates to customers regarding order status and delivery timelines.
• Create and manage material master data in the ERP system, ensuring accuracy and compliance with company standards.
• Collaborate with relevant teams to ensure material setup aligns with production and sales requirements.
• Coordinate with the sales team to gather necessary documentation and create customer accounts in the ERP system.
• Ensure customer data is complete, accurate, and updated regularly.
• Work closely with the planning, production, and logistics teams to ensure on-time delivery of materials.
• Liaise with the sales team to address customer-specific needs or queries.
• Register and document customer complaints in the ERP system.
• Ensure timely resolution by coordinating with appropriate teams and keeping customers informed.
• Issue credit and debit notes as required, maintaining accurate records in the ERP system.
• Prepare and provide commercial documents, including invoices, packing lists, and shipping documents, to customers.
• Serve as a primary point of contact for customers regarding purchase orders, deliveries, and complaints.
• Build and maintain strong customer relationships through proactive and professional communication.
• complete further tasks assigned by management in timely manner.

MINIMUM REQUIREMENTS

• 4+ Years’ Experience

• High school degree; commercial school education

• Fluency in written and spoken English and at least one other major language.

• Experienced in managing large accounts on a regional or global level.

• The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.

GENERAL REQUIREMENTS

• Strong computer competency with high MS Office suite proficiency

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines

• Strong problem-solving skills

. SAP experience will be an advantage