Executive - Voice & Virtual (UAE nationals)

Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions. 

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

We are looking for Executive, Voice & Virtual who take pride in delivering outstanding service through every phone interaction. You will be the first point of contact for our UAE affluent clients, resolving enquiries quickly, guiding them on products and digital solutions, and creating a seamless, trusted experience. This is a role for someone who enjoys problem-solving, communicating with confidence, and building strong client relationships.

• Deliver high-quality service to affluent clients through inbound and outbound calls
• Resolve all client enquiries within agreed timelines and ensure a frictionless experience
• Provide clear, confident explanations of banking products, digital services, and value-added solutions
• Identify client needs and offer appropriate solutions, referrals, or responsible cross-sell opportunities
• Maintain accurate records of client interactions and safeguard all confidential information
• Identify trends, issues, or potential risks and escalate when appropriate
• Collaborate with internal teams to support continuous service improvement

• Proven experience in customer service, call center or other similar roles is preferrable, but not mandatory
• Strong verbal and written communication skills with a keen eye for detail
• Customer-first mindset with the ability to handle challenging conversations professionally
• Ability to multitask and perform well in a fast-paced environment
• Comfortable working across multiple systems and tools, including Excel
• Flexibility to work across different schedules and time zones
• Strong English and/or Arabic language skills required.

• High school diploma or Graduate degree or equivalent professional experience

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.