Head Trainer - Technical Services

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Head Trainer (Technical Services) inthe Fulfillment - Quality department and be a part of this exciting adventure of never-ending growth and success.
You will be responsible for leading the development and management of training for our Technical Services vertical, including AC Cleaning & Repair, Home Appliance Repair, Handyman, plumbing and electrical Services.

This pivotal role will build and manage a team of technical trainers, establish standardized SOPs, drive competency certification, and ensure our technicians are equipped with world-class skills that meet GCC market standards.

What we expect from you:

Leadership & Management

• Lead, coach, and develop a team of Technical Trainers across AC, Handyman, and Appliance Repair verticals
• Set clear performance goals, KPIs, and review processes for trainers
• Foster a culture of professionalism, technical excellence, and continuous learning

Training Program Development

• Design, enhance, and implement end-to-end training frameworks covering technical skills, troubleshooting, customer service, safety, and field behavior
• Develop competency-based multi-level certification pathways for technicians
• Ensure training programs are scalable and aligned with GCC market requirements, brand standards, and customer expectations
• Introduce modern learning methods including digital modules, simulation training, and blended learning

SOP & Process Establishment

• Create standardized SOPs for all service types: AC cleaning & repair, appliance repair, and handyman services
• Define end-to-end processes for technician screening, trade testing, onboarding, certification, and periodic evaluation
• Build documentation, manuals, technical guides, and work instructions for technicians and trainers

Quality Assurance & Compliance

• Conduct regular technical audits and field assessments to ensure service excellence
• Ensure compliance with GCC safety norms, equipment-handling protocols, and quality standards
• Use performance data, customer feedback, and operational metrics to refine training programs

Operational Excellence

• Standardize reporting, evaluation forms, and training documentation
• Collaborate closely with Operations, Quality, Customer Experience, and Business Development teams to identify skill gaps and training needs
• Lead cross-functional initiatives to elevate the quality, efficiency, and reliability of technical services

What we are looking for:

• 10–12+ years of experience in AC/HVAC (AC systems cleaning, servicing, troubleshooting and repair), appliance repair, handyman services, or technical training roles
• Proven experience building or leading a technical training function or trade-testing operation
• Strong understanding of GCC service requirements, quality standards, and customer expectations
• Certification in HVAC, electrical systems, or related technical trades (preferred)
• Bachelor’s degree in Engineering, Technical Education, or related field (preferred)
• Should be open to travel to different countries
• Strong coaching, communication, and presentation skills in English (Hindi, Nepali, or Tagalog is a plus)
• Ability to analyze data, measure outcomes, and turn insights into action
• Organized, proactive, and able to perform in a fast-paced environment

PERKS OF BEING A PART of JUSTLIFE