Inside Sales Representative / Account Manager

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region. 

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

 

Reports To
Team Manager

Summary
The Inside Sales Representative (ISR) will be responsible for managing existing B2B customers, understanding their needs, and ensuring a smooth sales process that delivers renewal value and retention rates. The ISR will provide an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data-led insights and advice to ensure our clients success in using our platform. Identify and capitalize on upselling and cross-selling opportunities to foster customer engagement, growth and revenue generation. To be successful as an inside sales representative you should be able to build instant rapport and strong customer relationships. A top inside sales representative should also be competitive and a good listener.
 
Key Responsibilities

• Communicate and conduct regular business reviews with existing customers via phone and Zoom
• Leveraging internal data tools to drive performance optimization
• Coaching and training existing clients while onboarding new clients
• Understanding existing customers' needs and identifying upsell and growth opportunities
• Executing Renewals on time and with quality
• Forecasting accurately, closing sales and achieving sales targets
• Learning, presenting and demonstrating various products
• Staying informed about competing products and services

The Person
Desired Qualifications

• 2-3 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business
• Experience managing a base of existing B2B customers through the full renewal and growth cycle while while forecasting accurately and consistently achieving renewal and growth sales targets
• Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
• Ability to multi-task, prioritize, and manage time effectively while delivering exceptional customer service
• Excellent communication skills, both verbal and written including excellent phone and meeting management skills.

Other Capabilities

• Bachelor’s Degree in business, marketing, science or related fields
• Proficiency in Microsoft Office or Google Workspace, Slack, and CRM software such as Salesforce.com
• Fluent level of verbal and written English required with Arabic, Urdu, Chinese or Russian a plus

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

1. Think Future First
2. Data Beats Opinions, Speed Beats Perfection
3. Optimise for Impact
4. No Ostriches Allowed
5. Our People, Our Power
6. The Biggest Risk is Taking no Risk at All

 

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