IT Helpdesk Resources

Job Summary
Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.

Key Responsibilities

• Provide technical support via phone, email, and ticketing system

  
  

• Troubleshoot desktops, laptops, printers, and common software issues

  
  

• Install and configure hardware, software, and user accounts

  
  

• Support VoIP phone systems and telecommunication issues

  
  

• Assist with network cabling, connectivity, and physical IT setup

  
  

• Manage tickets, documentation, and IT asset inventory

  
  

• Provide remote support and escalate complex issues when required

  
  

Requirements

• 1–2 years of IT Helpdesk or technical support experience

  
  

• Knowledge of Windows/macOS, Microsoft Office, and basic networking

  
  

• Experience with Active Directory, Office 365, and ticketing systems

  
  

• Familiarity with VoIP systems and network cabling

  
  

• Strong communication and customer service skills

  
  

• Bachelors degree in IT or related field (or equivalent experience)

  
  

• IT certifications (CompTIA A+, ITIL, Microsoft) are a plus