Laundry Attendant
(14476 )
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
• Responsible for the handling of guest laundry, management, and all hotel linen including F&B linen. To produce and maintain the cleanliness of the guest laundry, uniforms, linen, and other washable items as per the hotel policy and standard.
Key Duties and Responsibilities
• Loads / unloads of trolleys from vehicles.
• Sorts out soiled linen into different wash loads.
• Use the correct operating procedure of all types of machines in the laundry.
• Inspects articles for stains and fabrics that require special care.
• To have a complete understanding of the different cleaning products and their economical use.
• To ensure that the laundry pick-up is prompt and correct.
• Delivers guest laundry on a priority basis and sends advice cards if the room was ‘DND’ or double lock sign.
• To ensure that indicator tags are used.
• Records down the code number etc on the log book and quantities on the laundry lists.
• Records down all the particulars in the guest laundry record and updates on the system.
• Keeps the guest laundry record sheets accurately to ensure that pending laundry is recorded and followed up.
• Posts accurately to avoid discrepancy.
• To handle guest inquiries courteously and efficiently and report guest complaints or problems to the housekeeping manager if no immediate solution can be found and ensure follow-up with guests.
• Cleans and maintains laundry machines.
• Distributes clean uniforms to personnel according to company specifications.
• Inspect linen for damage and remove substandard uniforms from circulation and issue replacements.
• Ensures uniform and personal appearance is clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Develops and maintains positive working relationships with others; supports team to reach common goals; listens and responds appropriately to the concerns of other employees.
• Assists repair guest clothing upon request.
• Assists with inventory of linen and uniforms.
• Ensures cleanliness and orderliness of the working area.
• Repairs and maintains Hotel furniture and soft furnishing, ensuring the highest quality of work and maintenance.
• Repairs and maintains Hotel linen and uniforms in perfect condition at all times.
• Repairs guest clothing.
• Inspect all machines and report any repair requirements to the Housekeeping Manager.
• To report any malfunction of equipment to the Engineering department via the Housekeeping coordinator.
• Attends to unexpected requests such as special stitching for function.
• Records daily work in an appropriate log book.
• Records all discarded lines in the appropriate log book.
• Monthly linen reports must be ready end of the month.
Experience & Educational Requirements
• Diploma in Hotel Management School
• Vocational certification in Hospitality School.
• 2 years in a similar position in a five-star hotel.
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Teamwork
• Interpersonal skills
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
