Manager, Partner Operations
Full-time
Company Description
In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. Exinity’s mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience.
For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022.
Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
Job Description
As a
Partner Operations Manager, you will oversee the operational and analytical aspects of our partner program, ensuring seamless support, accuracy, and a positive experience for partners. This role is essential to our growth, as it involves executing key partner activities, managing payments, and coordinating across departments to strengthen partner relationships and drive program success.
Key Responsibilities
Operations Management
Respond promptly to partner support queries and resolve Jira tickets from Partners and Business Development, ensuring all issues are efficiently addressed, tracked, and meet specified SLAs. Implement rebate schemes for partners and make adjustments as needed to support program success. Conduct manual rebate and performance calculations for partners and verify automated calculations for accuracy. Reconcile both manual and automated partnership payments to maintain accuracy and completeness. Execute key partnership payments timely and accurately, coordinating with other departments to ensure a smooth partner experience. Manage the technical setup for strategic partner onboarding, including system access, promotional setup, and training. Coordinate with relevant departments for promotional content and ensure approvals are in place for new offerings. Monitor partner activity across channels, providing timely insights and recommendations for growth and improvement. Test new products and systems to confirm functionality and setup prior to launch.
Partner Experience & Reporting
Maintain ad-hoc and scheduled partner performance and communication reports as part of the Partner’s Communications Journey. Conduct market analysis on partnership offerings, collaborating with business development and marketing for program improvement. Create and maintain presentations and detailed monthly reports on partner performance, partnership expenses, and promotional results.
Qualifications
Minimum of 3 years of relevant experience in partner operations, finance, or a related field. Bachelor’s degree in Business, Finance, Accounting, Economics, or a relevant discipline. Fluent English (written and spoken); additional languages (e.g., Chinese) are a plus. Strong analytical and numerical skills, excellent interpersonal and communication abilities. Proficiency in Microsoft Excel, PowerPoint and Power BI. Quick to assimilate new concepts and prioritize tasks in a high-pressure environment. Positive attitude and strong dedication to achieving results.
Manager, Partner Operations
Dubai - United Arab Emirates * Full-time
