Officer - Quality & Compliance

Quality & Compliance

• Provide support in the development of Quality policies and procedures and ensure that all processes in place are in line with the approved policies and procedures.
• Ascertain the extent of compliance with established policies, plans and procedures.  Investigate and recommend action to be taken where there are weaknesses in Quality system control.
• Report observations and findings to the line manager in order to enhance the value of the Quality Assurance process through continuous improvement and corrective actions.
• Support in providing recommendations for increasing the operating effectiveness of specific procedures.

Self and External Assessment

• Coordinate and review surveillance/assessment audit reports. Assess gaps and weaknesses in integrated management system and develop countermeasures identifying continuous improvement projects through internal/external audit triggers. 
• Review assessment reports to ensure that the relevant action plans are undertaken by process owners.  Monitor and report on progress to ensure that gaps are closed.

System Compliance

• Implement and administer a compliance management system to support the organisation towards the desired continuous improvement.

Quality Assurance Methods and Techniques

• Establish techniques within the available methodology and develop these techniques to suit our culture and requirement on an on-going basis.
• Support the Continuous Improvement activity with the 7 basic Quality Tools and a range of moderately advanced tools.

Policies, Procedures and Manuals

• Conduct quality assurance reviews of relevant manuals to ensure that all the required information is captured for external and internal users.

Analysis and Monitoring

• Perform data analyses, identify improvement opportunities by identifying barriers and root causes of issues and service with view to enhancing the overall assurance performance.
• Monitor the enhancements of post implementation actions proposed within the quality assurance process.
• Identify and recommend procedures and workflow improvements.

Quality Assurance Standards

• Ensure that all internal standards are in line with local and international quality and excellence standards.
• Research best practices to impact quality assurance initiatives and utilisation standards.
• Update job knowledge by studying trends and developments in quality assurance, participating in educational opportunities, reading professional publications, and participating in professional organisations.
• Provide effective communication regarding issues, objectives, initiatives, and performance of quality assurance process.

Reporting

• Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.

Health, Safety and Environment within GCAA 

• Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards

Other Tasks/ Accountability 

• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.