Omnichannel Experience Specialist

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.

Key Responsibilities:

• Define and manage omnichannel standards and guidelines.
  
  
• Ensure consistent information, tone, and customer experience across all channels.
  
  
• Support channel integration efforts and cross-channel handoff design.
  
  
• Review customer-facing content across channels to avoid inconsistencies.
  
  
• Work with digital, IT, and operations teams to enhance channel strategy.
  
  

RequirementsQualifications:

• Bachelor’s degree in Communications, Marketing, Business Strategy, or related field.
  
  
• Experience in omnichannel management, channel strategy, or CX governance.
  
  
• 2-7 years of experience (depends on educational attainment)
  
  
• Strong skills in content governance, communication standards, or channel optimization.
  
  
• Arabic language is mandatory but not required
  
  

To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts -LinkedIn   /Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.