Operations Manager, SPA - Atlantis The Royal

Operations Manager, SPA - Atlantis The Royal 
(14563)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

Operations Manager for AWAKEN Spa in Atlantis The Royal is responsible for ensuring service quality, efficient daily operations, immaculate set up of the entire facility, managing inventory supply for efficient operations and cost control of all operational supplies.

Primary focus of the role will fall on overseeing luxury fitness center within the hotel SPA and residences facilities, driving the membership sales and attractiveness of the program, as well as establishing operational and development goals for a team of wellness coaches, agents and attendants. This role reports to Wellness Director and alongside one more Manager contributes to creating 5* guest experience.

Key duties and responsibilities:

• Ensuring efficient utilization of all service providers to maximize revenue, driving sales and repeat business by following all leads, encouraging add on sales and ensuring reservations maximization
• Actively liaising and engaging with guests – seeking feedback, welcoming comments, remaining approachable and visible
• Ensuring dissatisfied guests or guest complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required
• Being the first point of contact for VIP’s, influencers, and groups ensuring set up for their experience is immaculate, and overall experience is extraordinary
• Ensuring the team stays motivated, well informed and enthusiastic, all by providing regular feedback, identifying trainings needs and development goals
• Establishing and maintaining relationships within the hotel framework with senior management and all other departments

About You

We are looking for experienced luxury Fitness Center, SPA or Wellness professional with at least 5 years experience in managerial capacity. You should have extensive background in a 5* facility and be naturally passionate about industry trends and best practices. To succeed in this role you need to demonstrate confidence and professionalism in dealing with high profile and/or difficult guests and must be confident in liaising with senior management, owners and government officials. Driving operational excellence, efficiency and striving for continuous improvement are key in this role.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.