Partnership Operations Specialist

Founded in 2010, ThinkMarkets is a multi-award-winning, premium CFD brokerage, backed by multiple global regulatory licences, operating across six continents - with regional hubs spanning London, Melbourne, the Middle East, Asia-Pacific, South Africa, and the Americas. We give traders and investors seamless access to a wide range of global markets; forex, equities, indices, commodities, cryptocurrencies, futures, and more, all through our proprietary, award-winning ThinkTrader platform.  

We're looking for a Partnerships Operations Executive to join our Dubai team. Reporting to the Head of Operations, you'll be at the centre of our global partnerships ecosystem, the go-to person for frontline support and issue resolution for our commercial partners.  

If you're data-driven, process-minded, and thrive in a fast-paced, globally connected environment, we'd be happy to hear from you. 

 Responsibilities:

Partner Support & Operations 

• Respond promptly to partner inquiries covering commissions, system performance, Money Manager accounts, Partner Portal access and general support queries. 
• Set up new partner accounts and configure commission profiles accurately and efficiently within agreed SLAs. 
• Calculate, reconcile, and audit partner rebates, ensuring accuracy and timely payouts. 
• Manage escalations to senior managers where appropriate, ensuring swift resolution. 

Data Analysis & Reporting 

• Track and analyze key metrics, including acquisition rates, trading volumes, conversion rates, and revenue contribution, to identify trends and opportunities. 
• Monitor partner churn and retention patterns, flag at-risk partnerships early, and provide actionable insights to commercial teams to support re-engagement strategies. 
• Build and maintain scheduled and ad-hoc reports and dashboards for stakeholders. 
• Conduct regular audits of commission and rebate data to identify discrepancies, anomalies, or process improvement opportunities. 

Cross-functional Collaboration & Expertise 

• Partner closely with Sales, Operations, Risk, and Compliance teams on commercial projects, using data to inform priorities and measure outcomes. 
• Act as the subject-matter expert on partnership product offerings. 
• Monitor activities and ensure alignment across Partnership and Operations teams. 
• Contribute ongoing feedback and data-backed recommendations to management; participate actively in Group initiatives. 

Requirements 

• Minimum 2 years' experience in partnerships or operations within financial services. 
• Demonstrable experience working with data, building reports, analysing trends, and presenting findings to stakeholders. Proficiency in Excel is essential. 
• Ability to translate complex data into clear, actionable insights. 
• Working knowledge of Salesforce, Tableau, Power BI and MT4 and MT5. 
• Demonstrated reliability, self-motivation, and ability to manage competing priorities.