Roles and Responsibilities
- Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.
- Able to prioritize logged tickets based on Business Impact.
- Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.
- The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.
- Liaise with other teams within and outside the unit to negotiate dependencies
- Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit
- Responsible to manage and maintain release notes and document all the change sets
- Excellent communication (oral and written) and organization skills.
- Must have support and coordination experience in Mobile applications.
- Must have good understanding of JIRA and the workflow involved.
- Must have working exposure to various team collaboration and support tracking tools like Zendesk, ALM, Confluence etc.
- Good exposure on both Scrum and Kanban methodologies
- Good to have a programming experience in at least 1 modern programming languages/ frameworks such as Java Node.JS, Go Lang, Python, or others.
- Good knowledge of SQL and one common database technology, such as Oracle, MySQL
- Infrastructure knowledge including RESTful APIs, SOAP Apis, Single Sign On, LDAP, Search Technologies
Established in the year 1998, BITECH is empowered by 3000 person years of experience in executing software projects and development of products adhering to the international standards. With the functional expertise BITECH is able to provide solutions to information-intense businesses such as Banking and Finance, Insurance, Retail and distribution, Health Care, Government and Utilities, Telecom and Networking. In Broad spectrum BITECH offers high-quality and cost-effective services: Application / Product development, Re-engineering, Migration and Legacy Maintenance, Strategic Consulting, Package Implementation, Education and Training, and Value-added Professional Services. BITECH specializes in multiple domains and technology platforms and has developed core competency in those areas. The delivery solution model of BITECH is equipped to leverage the assembled knowledge in future assignments. With its knowledge base BITECH has been able to set up its unique Centre of Excellence (COE) that has helped in developing a few industry specific products in Banking, Finance and also general web solutions. This helps the client to reach a solution not only at high speed but also of high quality.
