Reservations Agent

About IHCL Careers at IHCL Job Objective The performance of this position affects guest satisfaction and an impression of the service the Hotel provides.
  This impression can lead to repeat business and reputation enhancements.
Essential Job Tasks Areas of Responsibility Answer incoming reservation calls promptly.
Check availability of rooms and be able to decide on the room position availability.
Take down FIT reservation with all details on the computer.
Modify and cancel reservations on the computer as necessary.
Confirm waitlist or send a reply for a reservation as necessary.
Sort out and file reservation correspondence.
Up sell the rooms.
Have a thorough knowledge of the establishment policies, especially regarding room bookings.
Handle vouchers and advance payments.
Reply to queries from guests regarding their reservation.
Handle third party payment against room reservations.
Download and print LHW and U tell bookings/ GDS and website bookings.
Maintain a proper file of all the documents.
To use e-mail for necessary correspondence and where applicable.
To follow the entire reservations process according to the Genesis standards.
Adhere to personal grooming as per standards laid down by the hotel.
Ensure that uniform is clean and well ironed.
Required Qualifications Work Experience Minimum one year work experience in Reservations.
Languages Needed in Position English Arabic Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL