Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. As a Restaurant Manager at Kitopi, you will lead the restaurant team to deliver an exceptional dining experience. You will be responsible for managing day-to-day operations, driving sales, ensuring food quality, and upholding customer satisfaction standards while fostering a positive and efficient team environment.
What You'll Do?
Partner with the Area Manager to set and execute the restaurant’s business goals, objectives, and performance targets.
Oversee daily operations, including staffing, inventory management, and the quality of service.
Create and implement marketing strategies to drive sales, increase customer engagement, and promote brand awareness.
Monitor and manage financial performance, including budget adherence, cost control, and profit maximization.
Maintain high standards of food quality, hygiene, and customer service to ensure 100% satisfaction.
Lead and inspire the team, providing coaching, training, and performance feedback to foster a culture of excellence.
Handle customer concerns, ensuring issues are resolved quickly and professionally to maintain customer loyalty.
Ensure compliance with legal, health, and safety regulations, and manage employee documentation.
What Are We Looking For?
Minimum of 5 years of experience in a similar role within the F&B industry.
High school diploma required; additional qualifications in hospitality or business management preferred.
Strong knowledge of the F&B retail market and industry trends.
Established guest portfolio and business relationships.
Excellent communication and interpersonal skills.
Ability to integrate into a new work environment and adapt to challenges.
Team player with a strong work ethic, flexibility, and ability to work under pressure.
Highly self-motivated, with the ability to inspire and motivate others.
