Responsibilities and Duties As an Emirati Sales Ambassador at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. You embody all the Essential Components of a Lush retail employee.
Customer Experience:
Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge
Educate customers on our brand values on the shop floor
Be adaptable to different customer needs and adjust to varied traffic patterns
Actively demonstrate products as part of the customer experience
Using Random Acts of Kindness as explained by your manager to make your customer’s day when you feel they need it the most
Having a good level of awareness of the shop floor including urgency to help customers and excellent communication with the team
Team Involvement:
Show up to each shift with a positive attitude and ready to contribute to the team
Contribute and engage in staff meetings and training sessions
Be open to change and seek feedback from your team to grow your skills and add value to your shop
Contribute to an environment where forward thinking, diversity, and inclusion are a part of your team
Working as a team with everyone in the store, supporting each other and contributing to a vibrant atmosphere with a happy team and customers
Taking direction and completing tasks as delegated by your management team to ensure the smooth running of the store
Operations and Brand Standards:
Help create and maintain a customer-oriented and inviting shop atmosphere
Be accurate and efficient on the till and with cash/credit card handling
Maintain store cleanliness standards by using checklists and merchandise displays as needed
Stock product displays to appropriate levels and rotate stock for freshness
Act in accordance to the behaviors outlined in Lush training and policy materials
Carry out opening and closing procedures efficiently and to a high standard
Creating a professional, on brand presence on all social media channels your store uses
Learning and adhering to the company policies and procedures that are communicated to you
Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers
Development and Progression:
Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development
Learning from your team by sharing best practices and product knowledge
Taking ownership and responsibility in the store as directed by your management team, once trained and prepared to do so
Staying up to date with the opportunities available to you in the company, by using internal bulletins and the website for reference
When appropriate, supporting your management team in recruiting passionate, dedicated staff.
Full responsibilities and how to achieve success in all areas of your role will be covered in your induction
and in-store training.
Requirements
UAE national only. (Emirati)
Must be 18 years old of age
Excellent communication and interpersonal skills.
Previous sales experience is an advantage.
Motivated, proactive, and goal oriented.
English well-spoken.
Benefits
Permanent Contract (4 hours a day / 20 hours per week).
A supportive team environment where your input and opinion are valued.
A progressive work environment that celebrates diversity.
Paid birthday leave.
A generous discount on LUSH products to keep you smelling and feeling fresh.
A welcome pack of LUSH products and eco-friendly goodies.
Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice
