Senior Copywriter

Summary We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Description

We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. In this role as a Digital Content Strategist, you will be instrumental in bridging design, technology, and business to deliver a human-centered approach for our clients and their customers. You will develop a content strategy that prioritizes customer needs, user experience, and business goals. Your knowledge in technology, strategy, and creativity will guide you in crafting compelling experiences.

Responsibilities 

• Collaborate with marketing, design, and product teams to create content that aligns with the brand's voice and strategic goals.

  
  
  

• Conduct research and stay updated on industry trends to craft compelling content that resonates with our target audience in the telecommunications sector.

  
  
  

• Edit and proofread copy to ensure accuracy, consistency, and adherence to brand guidelines.

  
  
  

• Manage multiple projects and campaigns, ensuring timely delivery and quality control.

  
  
  

• Execute engaging and persuasive digital copy across various platforms, including websites, social media, email campaigns, and digital ads.

  
  
  

• Utilize SEO best practices to optimize content for search engines (Strong understanding of technical SEO and how it impacts the content strategy)

  
  
  

• Analyze content performance metrics to make informed recommendations for improvement.

  
  
  

• Gathercurrent messaging and style guide assets and/or help create and defineassets for key messaging to initiate and implement content strategy 

  
  
  

• Understand key customer journeys associated with brands and be able toleveragejourney insights when defining content strategy

  
  
  

• Create a seamless customer experience for web, app, SAS and CRM

  
  
  

• Contribute to develop content strategy that prioritizes customer needs, user experience, and business goals

  
  
  

• Contribute to develop content strategy that considers information architecture, taxonomy and user needs across multiple channels and domains

  
  
  

• Excellent understanding of information architecture, page content hierarchy and taxonomy

  
  
  

• Knowledge about content component modeling and how to work with Business Analysts for net new component creation

  
  
  

• Understanding the connection between content, delivery technologies, and design

  
  
  

• Ability to take a client-provided creative campaign brief and plan the cross-channel content execution

  
  
  

Required Skills

• Proficiency inEnglish and Arabic writing, editingand proofreading skills 

  
  
  

• 5 years+ of experience in digital copywriting, preferably within the telecommunications industry.

  
  
  

• Strong research skills and natural curiosity – may be asked to train-up on specific client technologies 

  
  
  

• Creative and collaborative engagement style

  
  
  

• Excellent time-management and organizational skills 

  
  
  

• Proficiency in MS Office tools

  
  
  

• Strong organization and documentation skills

  
  
  

• Strong understanding of content management systems and social media platforms to create content components/artifacts that work in those environments

  
  
  

• Ability to create content directly in PowerPoint slide templates and make content fit elegantly into established slide designs for executive reports and presentations. 

  
  
  

• Ability to utilize AI tools to generate content efficiently

  
  
  

• Familiarity with SEO principles and content management systems