Senior Technical Trainer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Job Description:

We are growing our Training Team in the APJ region and looking to hire a dynamic, Technical Trainer for the Zscaler Training Team.

In this role, you will work remotely from Dubai, report to the US-based Director, Technical Training and have the following responsibilities:

• Deliver virtual online or customer/partner onsite training and complete training configuration and troubleshooting tasks. 
• Travel domestically and internationally to deliver training and certification to Zscaler’s rapidly growing customer and partner community. 
• Travel, when not restricted by corporate or local health policies, could be as frequent as up to 50%.
• The trainer should be flexible to conduct training sessions in different regions, and also across other time zones.

Minimum Qualifications:

• 10+ years of experience in technical training
• Experience as a technical instructor in network security, cloud, or SaaS technology,
• Demonstrated the ability to quickly learn new products and technologies.
• Interest in course development and instructional design and developed hands-on training exercises and presentations.
• Ability to configure and troubleshoot virtual training environments including:
  • Windows servers running enterprise services such as Active Directory, DNS, file sharing, and remote access.
  • Windows and Linux clients.
  • Linux servers hosting web applications and Zscaler application connector software.
  • Cloud-based services such as Azure for application and virtual machine hosting and Azure Active Directory or similar for user authentication and identity services, and network devices such as routers, switches, and firewalls.

Preferred Qualifications:

• Bachelor’s degree in technology major with minor in communications, or a related field (i.e., technical/communications certifications are also acceptable).
• Demonstrate classroom management skills such as effective presentation, checking for understanding, listening actively to students, building audience rapport, and demonstrating cultural sensitivity.
• Provide effective instruction to students in advanced networking topics including:
  • Zscaler products, features, and capabilities,
  • Security, authentication protocols, and processes such as PKI, Windows/ Azure AD, Firewalls, and Web Proxies, and
  • Cloud and network application access, threat protection, firewall filtering, access control, and data protection.

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.