Manage the quality assurance initiatives, and process for all processes within all functions in the company, with focusing the core business operations, to ensure continuous improvement, system integrity and customer orientation in line with the company strategies and policies.
Design, update, and monitor all the corrective actions and the consequences of process updates to eliminate or reduce the non-conformities.
Ensure that the operational activities and Services are consistent with the requirements of Quality Operations Manual and the regulations Industry, in addition to ADNOC DISTRIBUTION Rules and Standards. Ensure that all applicable QMS/IMS requirements are fully implemented at all operations sections.
Quality assurance & Audits
• Supports all External & Internal Inspections performed by various agencies & regulators (IATA, GCAA, ADAC, Customers, ISO, Internal Audit etc.) across the operations group, terminals & fuel depots.
• Reports inspection results and recommendations to management and ensures closure-plan set and completed within agreed timeframe.
• Design, update, and monitor all the corrective actions and the consequences of process updates to eliminate or reduce the non-conformities.
• Carries out periodical inspections of Operations Facilities within the Company including customers’ facilities as and when requested by the Group Managers.
• Co-ordinates and facilitates Quality assurance Audits and other external/internal audits and inspections. Reports inspections results and recommendations to the Managers.
• Carries out inspections of different locations/job sites to ensure ISO Operational procedures are implemented and the employees have the competencies to perform the jobs, as requested by the Operations Managers.
• Asses & inspects the existing systems to ensure all requirements are met in order to retain applicable Certifications by external organization such as ISO, OHSAS, JIG etc.
Continuous improvement & Problem solving
• Investigates customer complaints and follows up corrective/preventive actions and reports to the Managers.
• Carries out inspections of different locations/job sites to ensure Operational procedures are implemented and the employees have the competencies to perform the jobs, as requested.
• Recommend, monitor, and support the continuous improvement through the tools and methods for evaluating, identifying, and correcting any quality affecting parameter.
• Investigates serious operational problems and suggests suitable solutions.
• Cooperates with Training Section to continuously improve the Operations Training Manual. Provides Training on a regular basis covering safety practices, Incident Investigations, Safety Leadership, risk assessment and others.
• Ensures that all locations follow one HSE standard from technical and operational requirements.
Quality Management System
• Conduct and design training and awareness sessions for Quality Initiatives and ISO’ objectives, processes, and procedures to ensure aligned understanding among the related employees.
• Consult on the functions’ compliance to the company’s Document Management System (ADMS), and Record Management System in line with ISO 9001 requirements.
• Design and update the Record Management System’s policies, file plans, record classification, record retention and disposal in accordance with the local regulations and company policy.
Revenues/ Budget: As per approved financial budget
Direct Reports: As per organization chart
Indirect Reports: As per organization chart