Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Role Summary/ Overview
At Talabat the Rider Engagement Team is dedicated to nurturing Talabat's relationship with riders, fostering a sense of community, and ensuring that riders remain at the core of our operations. As a Specialist Rider Experience, you will play a pivotal role within our Rider Experience and Engagement Team, reporting directly to the Sr. Manager of Rider Experience and Engagement for the region, Your primary focus will be on cultivating rider satisfaction and engagement through strategic initiatives and partnerships, while spearheading short-term special projects aimed at elevating the overall rider experience.
What’s On Your Plate?
Contribute to building a strong rider community through innovative initiatives that promote loyalty, retention, and community service involvement. Promote a culture of care and empathy, reflecting the organization’s commitment to rider well-being and satisfaction.
Develop Reward and Benefits Program (points calculation and partner redemption).
Continuously obtain and systematically organize rider feedback through surveys, focus groups, and competitive analysis. Ensure local teams are equipped to conduct effective focus groups and capture valuable insights for continuous improvement.
Monitor and analyze rider experience metrics and feedback. Implement quality assurance processes to maintain high standards and ensure project deliverables meet or exceed expectations. Present high-level insights and actionable recommendations to executive leadership regularly.
Collaborate with dispatch, logistics, product, engineering, regional and local operations, and marketing teams to ensure seamless project execution and alignment with company objectives. Serve as the key liaison among Delivery Hero, country logistics, and regional teams, managing both internal and external relations, including cross-functional teams and senior leadership.
What Did We Order?
Technical Skills
4+ years of relevant professional experience, Partnership Ninja, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.
Strong strategic and analytical approach to partnership and relationship-building, with the ability to communicate product value effectively to partners.
Best practices knowledge in project management and partnership development
Proficiency in Google Sheets and Google Slides
English + Arabic (Preferred) Speaking
Demonstrated Traits
Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong negotiation and relationship-building skills to secure valuable partnerships, with the ability to understand partner needs and align them with rider benefits—Leverages analytical thinking to assess partnership opportunities and evaluate ROI.
Ability to grasp complex concepts and apply them to your work / to the business
Strong problem-solving abilities; and process-driven
Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well
Strong written and verbal English & Arabic (preffered) communication skills across a wide range of stakeholders
A self-starter attitude that’s comfortable with constant change
Role Scope
Partnership Strategy:
Develop and execute a comprehensive partnership strategy that aligns with Rider Community’s goals and enhances brand value proposition
Identify potential partnership opportunities across various industries, including F&B, technology, entertainment, and more.
Build and maintain strong relationships with key external partners, including
businesses, brands, influencers, and industry associations.
Collaborate with partners to design and implement joint marketing initiatives that deliver mutual value.
Collaboration and Negotiation:
Build regional rider partnerships team to ensure successful roll-out of
regionally-led initiatives.
Negotiate terms, contracts, and agreements to ensure a mutually beneficial outcome for both Talabat and partners.
Campaign Execution:
Coordinate the planning, execution, and optimization of co-branded marketing campaigns and promotional activities.
Ensure timely and effective implementation of partnership campaigns, including tracking performance metrics.
Data Analysis and Reporting:
Analyze partnership performance metrics to assess the impact of campaigns and Initiatives.
Prepare comprehensive reports highlighting key insights, successes, and areas for Improvement.