REPORTING TO: MANAGING DIRECTOR AND OPERATIONS MANAGER
KEY OBJECTIVES OF POSITION
The Key responsibility would be, to effectively monitor and manage the daily operations of Cheeky Monkeys Branch while providing the support, training and guidance to the employees in order to ensure maximum guest satisfaction.
PRINCIPAL ACCONTABILITIES
Managing and motivating a team to increase sales and ensure efficiency;
Managing stock levels and making key decisions about stock control;
Analyzing sales figures and forecasting future sales;
Analyzing and interpreting trends to facilitate planning of events;
Using information technology to record sales figures, Customer information for data analysis and forward planning;
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, scheduling as well as providing or organizing training and development;
Ensuring standards for quality, customer service and health and safety are met;
Meeting daily, weekly and monthly facility standards and managing any shortfalls
Resolving health and safety, legal and security issues;
Responding to customer complaints and comments;
Organizing special promotions, displays and events;
Active participation in scheduling events & parties
Attending and chairing weekly and monthly meetings;
Updating colleagues on business performance, new initiatives and other pertinent issues;
Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
Promoting the organization locally by liaising with local schools, newspapers and the community in general;
Dealing with Sales & Events as and when required.
QUALIFICATION & EXPERIENCE
– Bachelor’s degree in hospitality or business preferred
– One year experience in a leadership role is preferred
– Experience in a high volume, quality focused establishment is preferred
– Excellent written and oral communication skills required
– Positive interpersonal skills required
– Proficiency in the following software preferred; MS Word, Excel, PowerPoint, POS
-Team Player – ability to work within a team environment
GENERAL
Hours and Schedule of work – 9 hours including break, shifting and changing according to daily needs on a Rota basis.
6 days a week, 1 day weekday off