Technical Support Engineer

Technical Support Engineer At Hilti, we are extremely focused on internal development and providing our team members opportunities to take next steps within our organization. We therefore take a pro-active approach when considering our future recruitment needs, and are always on the look-out for talented candidates who can take on critical positions when a vacancy becomes available - though the role may not be open yet, we know it will be in the future.
With this in mind, we are currently inviting applications for Technical Support Engineer role.
The purpose of this role is to provide technical support to our customers and field based teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
Technical Support Engineer at Hilti Emirates, you will play a key role in driving technical excellence and supporting both internal teams and external stakeholders. You’ll be at the forefront of delivering high-quality solutions, ensuring customer satisfaction, and supporting Hilti’s innovative products and services. Your contributions will directly impact our ability to meet project requirements, maintain compliance, and build strong partnerships with clients.
Some of the day-to-day responsibilities include:">As a Technical Support Engineer at Hilti Emirates, you will play a key role in driving technical excellence and supporting both internal teams and external stakeholders. You’ll be at the forefront of delivering high-quality solutions, ensuring customer satisfaction, and supporting Hilti’s innovative products and services. Your contributions will directly impact our ability to meet project requirements, maintain compliance, and build strong partnerships with clients.
Some of the day-to-day responsibilities include:

Drive cross-functional collaboration with Marketing and Project Management Office to ensure high quality technical documents preparation, e.g. Submittal Technical letters, warranties, consultants’ comments, licenses and certificates Supporting Field based employees with Bill of Quantities and Anchor / Rebar designs. Continuous update of the shared engineering folder; such as Project approvals, specifications, letters log, new ETA’s, test reports, and Datasheets. Provides telephone technical support for customers requiring immediate attention.
> Hilti stands for innovation. That's why we have doubled our research and development expenditure in the last 7 years.
> Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is:

Bachelor’s degree in structural, civil, mechanical or industrial engineering 0-2 years of construction experience BIM basic know-how Interest in solving complex engineering problems based on analytical mindset Goal achievement and solution-oriented personality Ability to work in multicultural environment Efficient oral and written communicator , in English & Arabic (written and verbal) High learning agility, and willing to develop within the Engineering field Willingness to find solutions independent, but ready to follow directions in more complicated situations Able to manage their time, able to work without tight deadlines as needed Dubai based or willing to relocate or commute from within the UAE.
Year upon year we are recognised as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
We look forward to receiving your application!