Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.
Key Accountabilities of the role:
These are the main responsibilities of this role
Responsibilities:
Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures
Where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.
These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
General reconciliation & control activities: -
Act as the one of dual custodian for branch vault cash and security stationery
Assist HOP as the second custodian for dual control.
Cash reconciliation & balancing
End of day balancing
General filing
Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.
Specialist Skills / Technical Knowledge Required for this role:
Knowledge of ADIB’s Retail Banking products & services
Knowledge of ADIB’s Operational Policies & Procedures
Knowledge of UAE banking practices, regulations & risks
General awareness of competitors in the local market
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
