Terminal Operator Specialist

Job Req Number:  106139
Time Type: Full Time

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries. The Terminal Operator supports day-to-day execution of warehouse and fulfillment activities for a luxury fashion client and acts as the primary operational executor within the assigned function (B2B store replenishment, B2C e-commerce, or Inbound & Returns).

The Coordinator works under the guidance of the Team Leader and serves as the first operational contact for warehouse execution and order processing, ensuring tasks are completed in line with brand standards, delivery schedules, and seasonal priorities. After onboarding, the Coordinator will receive cross-functional training to ensure business continuity and flexible workforce planning.

Functional Assignment

• At the time of deployment, the Coordinator will be assigned primarily to one of the following streams:
• B2B Store Replenishment & Transfers
• B2C E-commerce Fulfillment & Courier Coordination
• Inbound & Returns Processing
• While ownership is functional, the Coordinator is expected to support other streams during peak periods and absences after cross-training.

Key Responsibilities

Operational Execution (Assigned Function)

Inbound & Returns Stream

• Receive and validate:
• ASNs and inbound documentation
• Return manifests from stores and e-commerce
• Coordinate receiving and put-away with warehouse floor teams
• Ensure quality checks, damage reporting, and discrepancy escalation
• Support seasonal inbound peaks and campaign launches
• Monitor return processing timelines and system confirmations

B2B Store Replenishment Stream

• Process store orders and replenishment waves in WMS
• Generate pick lists and verify order prioritization by:
• Mall delivery windows
• Store trading schedules
• VM campaign timelines
• Coordinate packing standards and store-ready labeling
• Track deliveries and POD closure
• Support urgent store-to-store transfers

B2C E-commerce Stream

• Process daily order drops in line with cut-off times
• Coordinate picking, packing, and handover to courier partners
• Monitor failed deliveries and customer returns
• Ensure system status accuracy and order completion
• Support express and priority orders

Warehouse & System Coordination

• Daily coordination with:
• Floor In-Charge
• Pick/pack teams
• Returns processing teams
• Ensure correct execution of:
• Picking
• Packing
• Labeling
• System confirmations
• Support cycle counts and stock investigations when assigned

Escalation & Issue Handling

• Identify and report to Team Leader:
• Stock discrepancies
• Delivery delays
• Capacity constraints
• Quality concerns
• Support investigation of:
• Missing items
• Damaged products
• Failed deliveries
• Maintain issue logs as required by client or internal SOP

Customer & Internal Communication

• Communicate operational updates to Team Leader
• Coordinate with:
• Transport teams
• Courier providers
• Warehouse supervisors
• Support client reporting preparation when requested
• Maintain professional handling aligned with luxury brand standards

Reporting & Compliance

• Maintain accurate WMS transaction processing
• Support preparation of:
• Inbound/outbound status reports
• Return processing reports
• Store fulfillment performance
• Ensure adherence to:
• Client SOPs
• Security and loss-prevention rules
• High-value product handling standards

Interfaces

Internal:

• Team Leader – Luxury Fashion Operations
• Warehouse Supervisors and Floor Teams
• Transport Planning & Courier Coordination
• Inventory Control Team
• IT / WMS Support

External (when assigned):

• Courier partners
• Mall logistics desks (via transport team)
• Store operations (indirect, via client)

Qualifications & Experience

• Diploma or Bachelor’s degree preferred
• 2–4 years experience in fashion, retail, or contract logistics operations
• Understanding of at least one of the following:
• Store replenishment
• E-commerce fulfillment
• Inbound & returns handling
• Experience with:
• WMS systems
• MS Excel and basic reporting

Competencies & Behavioral Requirements

• High attention to detail and process discipline
• Able to work under tight cut-off times and peak season pressure
• Strong coordination skills with warehouse teams
• Willingness to learn cross-functional processes
• Clear communicator and reliable team player
• Comfortable escalating issues early rather than late
• Customer-service mindset with operational focus

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.