Customer Success Engineer - Experimentation Platform

What You'll Do

• Own technical support for Confidence users (product managers and developers), providing hands-on guidance, troubleshooting, and enablement.
• Monitor and respond to Confidence support channels; triage, debug, and resolve issues, escalating bugs and complex failures to engineering when needed.
• Serve as first-line incident owner for Confidence, coordinating with engineering to drive timely resolution and clear communication.
• Independently resolve most incoming issues using common debugging approaches (e.g., writing queries, reading and interpreting GCP logs, and basic code-level investigation).
• Identify recurring issues and advocate for structural, long-term fixes across product, platform, or tooling.
• Propose and drive tooling and automation that reduces support cost and improves developer experience.
• Contribute improvements to SDKs, samples, or documentation when it unblocks teams.
• Support onboarding, adoption, and long-term success for teams integrating Confidence into their workflows.
• Represent the voice of Confidence users and influence the product roadmap to improve usability and reliability.

Who You Are

• You understand how developers work and have experience with modern infrastructure, preferably in an enterprise environment.
• You have experience with experimentation (A/B testing) or can ramp up quickly, and are comfortable with experiment design, metrics, guardrails, and interpreting results in production.
• You can debug issues independently by reading Java code, analyzing GCP logs, and writing queries.
• You’re familiar with modern data warehouses and analytics stacks (e.g., Databricks, BigQuery, Snowflake, Redshift).
• You have strong analytical and problem-solving skills and take ownership of issues end to end.
• You’re an excellent written and verbal communicator—clear, calm under pressure, and able to explain complex systems to non-experts.
• Experience with post-sales, B2B SaaS, or experimentation / developer tooling platforms is a strong plus!

Where You'll Be

• This role is based in London (UK) or Stockholm (Sweden).
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.