SAP Program Manager

Job Description

This is a remote position.

Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.

Key Areas of Responsibility and Tasks

Opportunity Management

• Define appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery.
• Scope and estimate the engagement and its component projects/programs
• Determine required resources for the engagement
• Assess, document and communicate risk for the engagement

Delivery

• Lead and own engagement-planning and program-planning activities
• Oversee the delivery of multiple projects related to successful engagement or program execution.
• Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope and solution within quality criteria, on time and budget.
• Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program.
• Define strategic objectives of large and complex programs, benefits realization plans of large programs including KPIs to be delivers
• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
• Experience in delivering Fixed Price (FP) and Time and Material (T&M) engagements
• Set-up and maintain the Governance Model with PMO over the entire lifecycle of the program.
• Active risk management, implement and maintain an ongoing risk and quality management framework,
• Assurance of active executive sponsorship at client side,
• Build proactive formal and informal communication/relationship with key stakeholders.
• Contract management in relation to client, Avertra, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.)
• Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.
• Resolve political, resource, budgeting, change and legal issues affecting the program.
• Escalate early issues about the projects / program to account management and Field Services Leadership. Drive de-escalation management on behalf of the project with Avertra and customer stakeholders.
• Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
• Maximize use of near- and offshore delivery by Avertra and its partners to achieve cost advantages for the client and Avertra.
• Interface with internal functions within Avertra to ensure visibility and transparency of results.

Sales and Business Development

• Close work with SAPand product sales colleagues on large bids and proposals for new business.
• Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals for Avertra with minimal risks.
• Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales colleagues.
• Set-up and maintain value partnership in order to support client’s business case and benefits model.
• Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects

Coaching & Mentoring

• Oversee effective engagement oversight and reviews to affect customer success.
• Serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk.
• Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
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Knowledge Management

• Maintain program documentation and updates; analyze lessons learned and actively share with the Field Services Program Management Practice for utilization on future programs.
• Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for Avertra.
• Participate in the development of project / program management best practices, examples, templates and Avertra Program Management Methodology

Competencies and Skills

• Experience in several industries and the industry the customer belongs to (core processes and trends of the industry) is a plus
• Excellent understanding of industry solutions and of the consulting business processes and functions.Highly developed business acumen.
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
• Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
• Ability to train, mentor and develop program managers and project managers in project management methodologies and their application.
• Knowledge of the strategic and operational issues of engagement management, program management and project management.
• Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
• Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management.
• Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management
• Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.
• Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
• Ability to manage in a matrix environment.

Job Tasks & Roles related to Technology Consulting

• Delivery Executive
• Delivery Manager
• Program Management
• Project Management in Cloud Projects
• Project Management in Custom Development Projects
• Project Management Office
• Project Planning and Execution
• Agile Project Management
• Manage Delivery of Service Products
• Bid Management
• Customer Service Management AMS
• Project Lead
• Project Management
• Project Planning and Execution
• QA Review
• Quality Assurance
• S/4 HANA Implementation
• Risk Management
• Project Management in Cloud Projects
• Manage Delivery of Service Products
• Project Management Office
• Quality Assurance
• Quality Management
• Ramp-Up Coaching 
• Steering Board Membership