Sr. Manager GRC & Customer Trust

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Candidates based in the eastern time zone preferred**

This Senior Managerposition within the Sprinklr Security Governance, Risk, and Compliance (GRC)& Customer Trustteam, reportsto theSr.Director,ofGRC& Customer Trust. The roleis responsible forleading and maturing the programs that protect customer confidence, ensure security/compliance transparency, and manage third‑party/vendor risks across the enterprise. This role unifies customer assurance, audit & compliance response, vendor due diligence, and cross‑functional risk alignment to strengthen the organization’s trust posture.As this is a global organization, the Senior Manager may be asked to attend meetings or respond to requests outside of normal respective office hours. 

GeneralResponsibilities:

• Oversee execution of customer security audits, RFPs, questionnaires, and evidence gathering using standardized and scalable processes.

  
  
  

• Manage customer‑facing security engagements, including executive briefings, escalations, pre‑sales/post‑sales assessments, and security presentations.

  
  
  

• Manage and perform detailed reviews of commercial contracts, MSAs, SOWs, DPAs, and security addendums to ensure all required security, privacy, confidentiality, and risk‑mitigation clauses are accurately represented and enforceable.

  
  
  

• Oversee vendor risk assessments for critical vendors and sub‑processors, mapping controls to frameworks (ISO, SOC, GDPR, etc.).

  
  
  

• Oversee vendor‑submittedagreements to ensure alignment with internal security standards, including right‑to‑audit, data handling, breach notification, sub‑processor restrictions, encryption requirements, and termination rights.

  
  
  

• Partner with Legal, Procurement, Privacy, and Product teams to negotiate and refine security terms, ensuring Sprinklr’s risk exposure is minimized, and contractual protections adhere to compliance frameworks (SOC2, ISO 27001, GDPR).

  
  
  

• Provide expert security input during contract‑negotiation cycles,leveragingexperience captured in internal VRM workflows such as commercial contract reviews within the procurement tool and ensuring necessary clauses are included before closure.

  
  
  

• Build strong partnerships with executive‑level stakeholders, ensuring the team is positioned as a trusted advisor in customer assurance and vendor‑risk discussions.

  
  
  

• Maintain and evolve Customer Trust documentation, contracts guidance, knowledge base materials, and security collateral.

  
  
  

People ManagementResponsibilities:

• Manage ageographically distributed team across regions (e.g., US, EMEA, APAC),providingclear expectations, alignment, and consistent communication for distributed staff

  
  
  

• Lead, mentor, and develop team members across Customer Trust, Vendor Risk Management, and GRC, ensuring high‑caliber deliverables and operational excellence.

  
  
  

• Oversee workload distribution, prioritization, and quality of output across audits, RFPs, customer assessments, and vendor‑risk workflows.

  
  
  

• Ensure teams execute critical tasks on time and meet stakeholder requirements with clarity and accountability.

  
  
  

• Provide coaching, performance feedback, and career development guidance to junior and mid‑level staff, helping them grow into leadership roles.

  
  
  

• Navigate cultural, regulatory, and operational differences across regions, ensuring consistent execution while adapting appropriately to local requirements.

  
  
  

• Implement workforce planning to strengthen organizational resilience andmaintaincontinuity during peak compliance and customer‑assurance cycles.

  
  
  

• Fosteran equitable, transparent, and collaborative environment where global staff feel engaged, supported, and empowered to deliver high‑quality work.

  
  
  

Process improvementResponsibilities

• Lead process improvements that enhance efficiency, scalability, and quality across Customer Trust and Vendor Risk programs.

  
  
  

• Drive automation and process streamlining for audits, assessments, VRM workflows, and customer documentation delivery.

  
  
  

• Define and standardize operational procedures, knowledge‑sharing practices, and documentation to improve team effectiveness.

  
  
  

• MatureTrust dashboards, metrics, KPIs, and board‑level reporting for customer trust and vendor risk posture.

  
  
  

Qualifications:

• ABachelor'sor Master’sdegree in a technical/security field or a non-technical degree with combination ofCustomer Trust and GRCrelated work experience;

  
  
  

• At least8-12+ years of experience in Customer Trust, GRC, Assurance, Security Compliance, Vendor Risk, or related leadership roles.

  
  
  

• At least 5+ years of experience managing people,projectsandoperational tasks.

  
  
  

• Strong communicationand stakeholder negotiation skills; ability to simplify complex risk topics.

  
  
  

• Expertisein RFP handling, customer audit coordination, and security narrative building.

  
  
  

• Vendor risk domain knowledge: cloud risk, operational resilience, privacy, and regulatoryexposure.

  
  
  

• Analytical rigor,understandingrisk,and evidence‑backed decision‑making.

  
  
  

• Knowledge of security controls frameworks such as ISO 27001/27002 and NIST 800-53;

  
  
  

• Generally adeptat picking upnew technologies and experience working with aCustomer Trust/Vendor Management/GRCtools;

  
  
  

• Excellent interpersonal communication,teamworkand project management skills; 

  
  
  

• Strong written and verbal communication skills; 

  
  
  

• Strong senseof accountability with the ability to work independently with minimal direction and follow-up; 

  
  
  

• Demonstrated ability to perform process analysis and experience in documenting controls;

  
  
  

• Proven analytical and troubleshooting skills; 

  
  
  

• A broad understanding of information security risk and controls; 

  
  
  

• Personal integrity, accountability, and the ability to take ownership ofprograms; and

  
  
  

• Able to foster a collaborative working relationship with multiple areas and complex business lines, globally and remotely. 

  
  
  

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

  
  
  

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

  
  
  

• Create a culture of customer obsession, with trust, teamwork, and accountability.

  
  
  

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

JOB REQ COMPENSATION RANGE

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

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