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Our client, an international logistics organization, is recruiting for an Operations Manager to join their business in Austria.
Position Title:
Operations Manager
Position Type:
Permanent
Start Date:
ASAP
Location:
Viena, Austria
Contact:
Bianca | +49 (0) 89 23 88 98 673
Job Description:
We are launching our last-mile delivery network in Austria and are looking for an experienced Operations Manager to build and lead our on-ground operations, network expansion, and partner ecosystem. This individual will play a critical role in building the last-mile delivery network with a strong focus on operational, local partner acquisition, and resource alignment. The ideal candidate must have in-depth knowledge of the local last-mile ecosystem and a wide network of DSPs (Delivery Service Providers), couriers, and relevant stakeholders.
Key Responsibilities:
Conduct in-depth analysis of Austria’s last-mile delivery market and operational landscape
Lead end-to-end last-mile operations, including couriers, lockers, and 3PL partners
Build and continuously optimize the national address database, route planning models, and delivery standards
Monitor and manage daily operational KPIs (SLA, success rate, cost-per-parcel, network efficiency)
Lead operational launch activities, pilot programs, SOP development, and continuous improvement initiatives
Oversee vendor/3PL performance and ensure consistent service quality and compliance
Collaborate closely with IT, Product, and HQ teams to enhance system performance and operational digitalization
Ensure compliance with Austrian postal regulations, data protection requirements, and labor standards
Evaluate, recommend, and support setup of key operational infrastructure (CDC, hubs, drop-off points, lockers, etc.)
Work closely with regional Eastern Europe leadership teams to align with the overall market expansion roadmap
Support legal, commercial, and regulatory processes where operational input is required
Provide hands-on operational guidance and on-site support throughout the ramp-up and scale-up phases
Qualifications & Experience:
10 years of management experience in logistics and 5 years of last-mile delivery experience in Austria
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