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Operations Officer

21 days ago 2026/05/27
Other Business Support Services
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Job description

Our client, an international logistics organization, is recruiting for an Operations Officer to join their business in Austria.


Position Title:


Operations Officer



Position Type:


Permanent



Start Date:


ASAP



Location:


Viena, Austria



Contact:


Bianca |  +49 (0) 89 23 88 98 673




Summary:


We are launching our last-mile logistics operations in Austria and are seeking a Last Mile Operation Specialist to support on-ground execution across courier partners, locker delivery, CSP/DSP management, and daily operational processes. This role is hands-on and critical to ensuring a smooth market launch and stable day-to-day delivery performance.


Responsibilities:


  • Support daily last-mile delivery operations and performance monitoring


  • Coordinate with CSPs/DSPs, couriers, and 3PL partners to ensure service quality


  • Assist with address mapping, routing optimization, locker network setup, and delivery zone planning


  • Track daily operational KPIs (delivery success rate, SLA, exceptions, cost controls)


  • Handle parcel exceptions, failed deliveries, and customer service escalation support


  • Maintain locker operations and assist with testing, quality checks, and operational reporting


  • Work closely with the WH/CDC team on parcel handling, inbound/outbound flows, and dispatch


  • Prepare daily operational reports, deeply analyze process issues, and propose improvements


  • Ensure operational activities comply with Austrian postal regulations and internal SOPs


  • Assist in launching pilots, new locker sites, courier onboarding, and new service workflows


  • Serve as on-site support for urgent tasks, troubleshooting, and daily execution needs


Requirements:


  • 1-2 years of experience in last-mile logistics, courier management, or e-commerce delivery operations


  • Experience in last-mile companies is preferred


  • Strong understanding of delivery workflows: pickup, routing, drop-off, locker use, returns, exceptions


This job post has been translated by AI and may contain minor differences or errors.
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