Partner Success Manager

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Partner Success Manager to join our mission of protecting the digital world.

​What You'll Do:

• Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus

  
  
  

• Identifies, develops and typically closes new sales opportunities

  
  
  

• Creates demand for the organization's products and services by raising their profile with customers

  
  
  

• Achieves revenue targets by increasing revenue spend per account

  
  
  

• May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies

  
  
  

• Responsibilities are within the Account/Relationship Management Function as a generalist or in a combination of Disciplines

  
  
  

• Make a territory analysis and planning for dedicated geographies to identify top potential partners

  
  
  

• Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness

  
  
  

• Train new and existing partners with existing and new products

  
  
  

• Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools

  
  
  

• Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner

  
  
  

• Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle

  
  
  

• Drive successful upsell/cross sell initiatives with partner to increase new services attach rate

  
  
  

• Put maximum efforts to avoid churn and retain a partner

  
  
  

• Engage and orchestrate all needed internal resources to help dedicated partners’ growth

  
  
  

• Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out

  
  
  

• Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed

  
  
  

• Maintain a regularity/frequency of contact with every partner depending on priority.

  
  
  

What You Bring:

• We require GERMAN AND ENGLISH Language

  
  
  

• 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)

  
  
  

• Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required

  
  
  

• In-depth channel and field sales experience with an understanding of the cloud market business model

  
  
  

• Strong presentation, communication, and planning skills

  
  
  

• Strong internal customer focus with desire to learn all aspects of the business

  
  
  

• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy

  
  
  

• Strong written and verbal communication and interpersonal skills

  
  
  

• Outstanding organizational, problem solving, and multi-tasking skills

  
  
  

• Collaborative, team-player with a commitment to succeed and never give up attitude

  
  
  

• Self-motivated, proactive, and able to work with minimal supervision

  
  
  

Please submit your resume and application in English

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.

 Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Our Interview Practices  

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. 

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.