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Assistant Manager- Operations (Fintech)

13 days ago 2026/03/23
Full time
1-9 Employees · Human Resources Outsourcing

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Job description

Roles & Responsibilities

  • Supervise and manage day-to-day operations to ensure service levels and targets are consistently met.
  • Monitor workflow and productivity, identify areas for improvement, and implement necessary changes.
  • Lead and support teams through coaching, mentoring, and performance management to achieve operational goals.
  • Analyze operational reports and key metrics, preparing summaries for senior leadership.
  • Coordinate with cross-functional departments to ensure seamless service delivery and resolve operational issues.
  • Assist in policy development and implementation of process improvements.
  • Ensure compliance with company standards, legal regulations, and industry best practices.
  • Handle customer/client escalations professionally and ensure resolution within defined timelines.
  • Support recruitment, training, and onboarding of new team members.
  • Contribute to budgeting, forecasting, and resource planning as required.


Skills

Education

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Master’s degree or relevant certifications (e.g., Six Sigma, PMP) is a plus.

Experience

  • 3–5 years of experience in operations management or a related field.
  • Prior experience in a supervisory or assistant managerial role.
  • Experience working in the Bahrain/GCC market is preferred.

Skills

  • Strong leadership and team management abilities.
  • Excellent analytical and problem-solving skills.
  • Proficient in Microsoft Office; knowledge of ERP/CRM systems is an advantage.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Knowledge of local labor laws and industry regulations.


This job post has been translated by AI and may contain minor differences or errors.
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