Customer Services Agent - Braxtone Group

1. BRIEF DESCRIPTIONOF JOB FUNCTION

   
   
   

TheCallCentreAgentisresponsible forincomingandoutgoingcalls.Theroleinvolvessalesand customer service.

Thisrolerequiresanindividualwhoisself-motivatedwithhighlevelsofenergyanddrive.TheCall

CentreAgentmusthavestrongcommunicationskillswiththeabilitytomaintaingoodrapporton the phone.

1. DUTIES ACTUALLY PERFORMED BYTHISPOSITION:

   
   
   

1. Answer all callswithin 2 rings

   
   
   

2. Cordial and positive tone ofvoice in allcalls

   
   
   

3. Focus on needs ofthe customer and provide for theirqueries and requests

   
   
   

4. Sell, up-sell and cross-sell different products and servicesto the customer

   
   
   

5. Ensure the nextsteps and requirements are alignedand clarifiedwith the customer before the end ofthe call

   
   
   

6. Data entry

   
   
   

7. Filingand documentationmanagement

   
   
   

8. Updatinginformation and ensuringaccuracyofdata records

   
   
   

1. ESSENTIAL QUALIFICATIONREQUIRED(EDUCATION/EXPERIENCE/ SKILLS)

   
   
   

1. Minimum ofhigh school certification

   
   
   

2. Diploma and some formofwork experience ispreferred

   
   
   

3. Strong communication skills

   
   
   

4. Goodsellingskills

   
   
   

5. Positive energyandteamwork ethos

   
   
   

6. Excellent written and oral communication skills.

   
   
   

7. Strong English language

   
   
   

8. Goodunderstandingofthe services

   
   
   

9. Be highlycomputer literate, particularly in Microsoft Office Products.

   
   
   

1. Targets

   
   
   

Keyperformance indicatorsandtargetstobe agreed.

1. Commissionorincentives

   
   
   

Commissions or incentivesto be agreed. Important notes:

• Commission isonlypayable ifall KPItargets are achieved.

  
  
  

1. Typical Working Conditions

   
   
   

Normal WorkingHours40 hoursaweek

WorkingTiming is rotatingshift.

Work mayrequire occasional weekend and/or evening work