About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Responsibilities
The Facilities Manager forms part of the Residential team who collectively make key strategic and operational decisions for Building, overseeing all engineering operations for interior/exterior facilities including plumbing, refrigeration, heating/cooling, painting, carpentry, structural, recycling, electrical, ground landscaping care and parking areas.
The Facilities Manager is also responsible for Life/Fire safety systems, energy/green initiative systems and management of other engineering work necessary to maintain the property in an efficient condition to ensure the safety and comfort of residents and
employees.
Tasks
Establishes procedures and tests for the operation, maintenance, preventive maintenance and repair of machinery, equipment and facility furnishings. Evaluate and recommend the repair or modification based on environment, service, costs, and system capabilities. Inspects installation progress, including electronic equipment, instruments, products and systems to ensure compliance with established specifications, safety standards, and applicable codes and regulations.
Comply with and enforce Four Seasons' Category One and Category Two Work Rules and
Standards of Conduct as set forth in the Employee Handbook.
Ensure meter readings are taken daily on heat light and review information to evaluate consumption.
Maintain asset register for all equipment.
Maintain licenses and permits required by local law for all MEP/plant.
Continued oversight and review of reserve study ensuring implementation of a strategic plan for all capital reserve expenditures.
Actively develop energy conservation and waste reductions program allowing the Residential and Master Associations to meet its annual budget targets.
Develop close working relations with outside contractors, engaging as needed for common space maintenance and resident requests.
Implements Four Seasons' brand standards for the facility function. Reviews audit comments, discusses with subordinate management and implements audit recommendations.
Maintains maintenance costs at reasonable levels without affecting quality and standards.
Tracks maintenance schedules on a computerized system. Reviews and approves the requisitions from the various workstations. Requires the items be requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures.
Conducts workstation spot checks to ensure items are correctly stored and utilized to minimize waste. Execute parts ordering and planned maintenance through the HotSos Planned Maintenance System.
Regularly meets with subordinate supervisors and staff to review the requirements of the day's schedule, including guest requirements. Disseminates any other company-related correspondence, notices, policies, procedures, etc. Reviews schedule to estimate time requirements to ensure speed and efficiency.
Meets with function managers and staff to review guest comments to implement revisions and improvements.
Attends meetings, training activities, courses and all other work-related activities as required.
Mentors develop and provide on-the-job training to subordinates to strengthen their current performance and preparation for future advancement.
Utilizes and administers the disciplinary action process through coaching and counselling to improve performance or terminate employment.
Additional Responsibilities
Assist with maintenance of all fire-fighting equipment and ensures that emergency procedures are understood and practiced by all employees.
Prepare utilities and annual maintenance plans forecast managing budget.
Is seen as a hands-on leader, assists employees in crunch times.
Maintains a clean and orderly work area and ensures tools & equipment are well maintained and insufficient supply.
Promotes and provides a safe working environment.
Skills And Competencies
Professional degree in an Engineering discipline, trade degree in a specific technical field relating to Engineering (Mechanical/Electrical/Civil Engineering) or CEOE – Certified Engineering Operations Executive from the Hotel and motel Hospitality Association, Building Owners Management Institution (BOMI) designation, Real Property Administrator (RPA), Facility Management Administrator (FMA) or Systems Maintenance Administrator (SMA).
10+ years' experience in facilities management in a luxury hospitality hotel resort or luxury private residences environment or equivalent shipboard experience.
Extensive knowledge of maintenance processes and environmental standards concerning public health.
Extensive working knowledge of various products, systems and the associated maintenance of galley or kitchen, plumbing, carpentry, sound and light.
Ability to read drawings, documentation, instructions, or specifications regarding modifications, enhancements, etc.
Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire facility operation.
Ability to communicate tactfully with department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions.
Demonstrated aptitude for the financial aspects of a facility operation, including the successful identification of expense reduction through cost control.
Demonstrated aptitude for managing headcount within the assigned area, as it relates to and supports the business needs of the vessel.
Knowledge of principles and processes for providing customer and personal service, including needs assessment, problem resolution and achievement of quality service standards.
Knowledge of policies and practices involved in the human resources function.
Ability to manage the international staff positively and productively by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counselling to improve performance or terminate employment.
Working knowledge of computers, internet access, and the ability to navigate within various software packages such as Excel, Word, and PowerPoint.
Language Requirements:
Ability to speak English clearly, distinctly and cordially with guests. Arabic is a plus.
Ability to read and write English to understand and interpret written procedures. This includes giving and receiving instructions in written and verbal forms, effectively presenting information and responding to questions from guests, supervisors, and coworkers. Arabic is a plus.
Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Key Relationships
Various functional leaders in Home Office and regional oversight property
Residents and other property s component owners
Homeowners Association Board (or equivalent)
Consultants and auditors
Third-party vendors
The management level for this position is: Operations - Department Head
The Location for this position is: Four Seasons Private Residences Bahrain Bay