Job Description
About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
The Role!We are seeking an experienced Account Management Manager to lead our team of Account Managers. This role is crucial in fostering strong client relationships, ensuring successful delivery and upselling of our solutions, and enhancing overall client satisfaction.
Key Responsibilities :
- Lead and Manage Team: Oversee and mentor a team of Account Managers to ensure high performance and effective client engagement.
- Performance Management: Set performance goals and conduct regular evaluations to assess team members' progress and development.
- Team Development: Provide training and professional development opportunities for Account Managers to enhance their skills and knowledge.
- Collaboration: Foster a collaborative team environment, encouraging knowledge sharing and best practices among Account Managers.
- Resource Allocation: Assign accounts to Account Managers based on expertise and workload to optimize client satisfaction.
- Conflict Resolution: Address any team challenges or client issues that arise, providing guidance and support to ensure resolution.
- Reporting: Monitor team performance metrics and prepare reports for senior management on account management activities and outcomes.
- Client Strategy: Collaborate with Account Managers to develop tailored strategies for key accounts, ensuring alignment with client objectives.
Qualifications
- Bachelor’s degree in Business or a related field.
- 5+ years of experience in account management, including at least 2 years in a managerial role. In the e-commerce/shipping industry.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical skills and experience with tracking metrics and performance goals.
- Ability to manage multiple priorities in a fast-paced environment
