CDD - CMB Customer service - Voice - Generalist GSC''s

Business: Contact Centres Utility

Role Title: CDD - CMB Customer service - Voice - Generalist

Location (Country / City): CAIRO, EGYPT

Why join us?

The Opportunity: 

Your role will entail, liaising directly with commercial customers to assist them on their remediation journey. This will be in a contact centre environment, and you will be utilizing different channels (mainly inbound and outbound calling) to support the customers aligned with the UK CMB Customer Due Diligence (CDD) Remediation programme. Aside from the customer you will work closely with other upstream teams who may require more details surrounding the customers and aligned with KYC process.

What you’ll do: 

• Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints.
• Basic knowledge and understanding of compliance and audit standards; the ability to assess risks in accordance to the different type of customers.
• Ability to work under pressure, prioritise work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency.