Job Description
Enterprise Technical Support Q424
Cairo, Egypt Enterprise Technical Support Q424
About the job Enterprise Technical Support Q424
NOK Human Capital is hiring Enterprise technical support for a well-known Internet and Network Solutions Service provider based in Egypt.
Work Module: Remotely
Job description:
-Provide the front-line support for enterprise customers By taking the first call from Enterprise client and the mail, investigating the issue and solving it.
-Breakdown customers complex requests, distribute it to other departments
-Trouble shooting customers physical and logical problems
Investigating the issue, physically and logically, solve the issue or raise a case, follow up with technician team
-Covering other teams at night shifts.
-Monitoring different types of transmissions.
Qualifications:
-Bachelor's degree in communication engineering/ computer science
- CCNA & JNCIA certified
- CCNP is a plus
- 0-1 year of experience
-Excellent English Level
