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Executive (E-Commerce Customer Support)

Yesterday 2026/04/04
500 Employees or more · Investment, Securities & Funds
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Job description

  • Research product details to effectively address customer questions and inquiries
  • Process customer orders by collecting shipping information and handling payment transactions
  • Proactively resolve customer issues, taking full ownership of the customer experience and collaborating with other departments when necessary
  • Provide accurate information regarding products and services, including pricing, availability, delivery options, and order status
  • Assist customers through various communication channels, including email, phone, and social media platforms such as Facebook and the Aman Website
  • Deliver exceptional customer service and troubleshoot issues to ensure customer satisfaction
   
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