Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM.  In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.

 The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

What this job involves

• Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).
• Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.
• Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.

• Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
• Space evaluation and planning, updating of floor plans using clients architect partners
• Responsibility for meeting KPI’s and SLA’s defined within the contract.
• Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
• Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles
• Site Inspections  (with other members of Facility Team):
• Daily cleaning
• Heating, ventilation, air conditioning
• Landscaping (when present)
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
• Establish and operate the information systems necessary for effective scheduling and recording of contract work.
• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
• Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).
• Negotiate, renegotiate and maintain contracts with vendors.
• Planning and budgeting of internal fit out works and technical installations.
• Purchasing of furniture, organization of internal departmental office/space moves.
• Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).
• General administration of department, (holidays, training, performance reviews etc.).
• Updating and maintaining official safety documents, liaise with government authorities.
• Organization of fire evacuation and first aid training for employees.
• Point of Contact for security/alarm responding
• Deputise / provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate.
• All additional duties commensurate to the level of the role

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to have:

• Ideally 6 years + experience in Facilities Management role within a large commercial organization.
• English fluency preferred
• Experience of owning facilities contracts and supplier/ contractor management.
• Experience with EU Facility legislation, and governing bodies.
• Quality Assurance knowledge and experience desirable.
• Fluency in local language and English essential.
• Customer focused
• Assertive
• Possess cultural awareness and sensitivity
• Decision  making / complex problem solving:
  • Proactively gathers information from appropriate sources
  • Probes/considers all of the facts
  • Considers other perspectives
  • Refers to long term plans and goals, draws sound inferences
  • Prioritizes key factors
  • Acts decisively, promptly and confidently
  • Able to operate with limited guidance

• Excellent verbal & written communication
• Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.
• Planning and organising:
  • Able to evaluate priorities and re-juggle as appropriate
  • Able to resolve conflict and communicate intentions clearly
  • Deliver on time and with high quality results
  • A self-starter who possesses intellectual curiosity.
  • A proven team player at ease with sleeves rolled up approach.

• Spreadsheets and word processing
• High level of IT literacy

What you can expect from us

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.