Key Account Manager - Delta (Non–Managerial Level)

Key Account Manager Position (Non–Managerial Level)For Delta Area (Menofia- Gharbia – Behaira)The role of Key Account Manager and Responsibilities will include, but not limited to the following:Developing and sustaining solid relationships with key clients that bring in the most income for the company.Developing and sustaining solid relationships with DMU (Decision Making Unit).Research key customer wants and needs. Suggest solutions that answer clients’ needs and want.Research and source new potential clients.Ensure the ordered products are delivered in a timely manner.Resolve customers' complaints in an effective and respectful way.Acting as the main point of contact between key clients and internal teams.Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.Gather, report and communicate customers' feedback on service and product delivery.Measure, track and analyze key account metrics.Create reports for upper management.Compiling reports on account progress, goals, and forecasts.Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.Developing and managing a portfolio of Key Accounts.Achieving monthly sales targets by identifying and developing new customers.Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.Coordinating pre-sales and post-sales follow-up.Achieving and exceeding weekly and monthly KPIs.Key Accounts Analysis.Monitoring market trends and providing regular competitor feedback.Technical & Personal SkillsProven work experience in market and achieving set targets.Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.People-oriented, and ability to self-motivation.Ability to identify potential areas of growth and identify new business partnership opportunities.Strong organization skills and multi-tasking skills.Excellent customer service and leadership skills.Excellent analytical and problem-solving.Excellent communication, interpersonal, and negotiation skills.Team player.Ability to add value, reduce costs and make business improvements.Strong technical knowledge and understanding of company products.